Quick Assistance


PROBLEMCAUSE
Ceralun does not cure.1, 2, 6
Ceralun is not bonding with the base material.1, 2, 3, 6
Crystals fall off.1, 2, 4, 5, 6
Ceralun cannot be removed from the silicone mold.7, 8
Using the stamping technique, Ceralun cannot be removed from the surface pattern.7
 Ceralun appears foggy/cloudy after curing.
 5, 6, 7


CAUSE RECOMMENDATION
1An error has occurred during the calculation of the right mixing ratio between the two components (resin/hardener).Do not deviate from the recommended mixing ratio of the components (resin/hardener), 1:1.
 2Resin and hardener have not been mixed until a homogenous appearance was achieved. Be sure to use the exact recommended dosage and to carefully remove any excess Ceralun using e.g. acetone or isopropyl alcohol.
 3The base material is not suitable for using Ceralun or it has been incorrectly pre-cleaned.Check the surface tension. If the surface is below 38mN/m, carry out pre-treatment cleaning methods (Chapter Application).
 4The specified processing time was exceeded and as a result Ceralun has already hardened.Reduce the processing time of a maximum of two hours as a temperature of 23 °C (73,4°F).
 5If stored in the freezer, condensed water can occur during the defrosting process.Take care to gently remove any condensed water that occurs during the defrosting process.
 6Ceralun has been stored for too much time in the freezer.
Make sure not to exceed the recommended time of 24 hours when Ceralun is stored in a freezer at a temperature of around -20°C (or -4°F).
 7No or not enough Release Agent has been used.The Release Agent is a useful aid to be able to remove Ceralun from any surface. Carefully dose the used amount of Release Agent.
 8Ceralun has not been stored in a freezer or for too little time.Storing Ceralun in a freezer, it makes it easier for you to remove it from the mold.